Official Clinical Privacy Charter

Patient Privacy & Medical Data Confidentiality Policy

At The Eyes, we uphold an uncompromising ethical oath regarding patient confidentiality. Every appointment booking, diagnostic inquiry, and clinical record is protected with medical-grade security and strictly prohibited from third-party distribution.

100% Strict Patient Confidentiality OathZero Third-Party Data Sharing or Marketing ResaleEncrypted Cloud Storage & Secure Access Control
The Eyes Confidentiality Guarantee

Our Unconditional Patient Data Protection Oath

Any information submitted through our website—including your full name, phone number, WhatsApp contact, chosen surgeon, scheduled appointment date/time, and clinical symptom notes—is treated as confidential medical communication.

Strictly used only for clinical appointment scheduling and doctor consultation.
Strictly prohibited from being sold, rented, leased, or shared with commercial entities.
Protected by encrypted cloud infrastructure and physician-only access protocols.
Effective Date: 1991 (Founding Year)Last Revised: September 2026Facility: 162-A Shah Jamal, Lahore

1. Introduction & Institutional Governance

The Eyes Eye Clinic (“The Eyes”, “we”, “us”, or “our”) operates the ophthalmic medical facility located at 162-A Shah Jamal, Main Road, Lahore, Pakistan, and the website located at https://theeyeslahore.com.

Established in 1991 by US and UK credentialed surgeons, The Eyes has maintained thirty-five consecutive years of clinical excellence founded upon medical integrity. We recognize the profound sensitivity of healthcare information and are committed to protecting the privacy of all patients, website visitors, and employment applicants.

2. Information We Collect & How It Is Obtained

We only collect personal information that you voluntarily provide when interacting with our clinical digital services:

A. Online Appointment Booking Data

When you schedule an in-person consultation or procedure assessment, we collect your full name, phone/WhatsApp number, email address (optional), selected senior surgeon (e.g. Dr. Ahmad Hussain, Dr. Athar Akram), requested date and time slot, and any medical symptoms or procedure preferences you describe.

B. Self-Assessment Tool & Vision Simulator

Responses provided within our Laser Suitability Test (age range, prescription stability, vision goals) are processed in real-time to generate educational procedural guidance. These inputs are never tied to external tracking profiles.

C. Job Applications & Career Profiles

When applying for ophthalmic technician, nursing, optometry, or administrative openings, we collect your curriculum vitae (CV), educational qualifications, past clinical experience, and contact coordinates strictly for human resources evaluation.

3. Strict Prohibition on Third-Party Data Sharing & Marketing Resale

Absolute Non-Disclosure Policy

The Eyes operates with strict physician-patient confidentiality. Under no circumstances do we sell, rent, lease, monetize, or disclose your personal or diagnostic data to third-party data brokers, marketing agencies, pharmaceutical vendors, or advertisers.

Your data is accessed exclusively by authorized clinic coordinators and attending consultant ophthalmologists at 162-A Shah Jamal, Lahore for the sole purpose of:

  • Registering your consultation token in our internal appointment ledger.
  • Preventing double-booking and reserving surgical theatre suites.
  • Sending direct WhatsApp or telephone confirmations regarding appointment timings.
  • Preparing ophthalmic diagnostic topography scanners prior to your arrival.

4. Data Security, Cloud Encryption & Storage Protocols

We implement robust technical and procedural safeguards to ensure your records remain impervious to unauthorized access:

HTTPS & TLS 1.3 Encryption

All website traffic and form submissions are transmitted across end-to-end encrypted cryptographic tunnels.

Row-Level Security (RLS)

Our database enforces strict Row-Level Security policies ensuring appointment records can only be read by authorized clinic staff.

5. Cookie Usage & Consent Management

Cookies are small text files stored on your browser to facilitate seamless website functionality. We categorize our cookies as follows:

A. Strictly Necessary Cookies (Essential)

Required for core security, preventing appointment booking spam, session management, and remembering your privacy consent. These cannot be disabled.

B. Performance & Analytics Cookies

Allow us to analyze aggregated, non-personally identifiable page visits, helping our technical team optimize server response times and image delivery.

C. Preference Cookies

Remember your UI preferences such as preferred doctor filters or vision simulator modes for convenient future visits.

You can modify or revoke your cookie choices at any time by clicking the “Cookie Preferences” button in our website footer.

6. Your Rights Regarding Your Personal Records

Under medical privacy ethics and applicable data protection regulations, patients maintain the following rights:

  • Right to Inspection: You may request a review of your stored contact and appointment history.
  • Right to Rectification: You may correct outdated phone numbers, spellings, or appointment preferences.
  • Right to Erasure (Right to be Forgotten): You may request the deletion of digital web inquiry submissions once clinical care concludes.
  • Right to Opt-Out: You may opt out of non-essential SMS or WhatsApp clinic reminders at any time.

7. Medical & Clinical Disclaimer

Information, guides, and self-assessment tools on this website are published for educational and scheduling purposes. They do not constitute formal medical diagnoses or surgical contracts.

Eye health determinations, corneal topography evaluations, and surgical eligibility are exclusively confirmed during in-person clinical examinations with our fellowship-trained eye surgeons at 162-A Shah Jamal, Lahore.

8. Privacy Inquiries & Data Protection Officer

If you have questions regarding this Privacy Policy, wish to exercise your data rights, or need assistance with appointment records, please contact our clinic administration:

Clinical Facility
The Eyes, 162-A Shah Jamal, Main Road, Lahore, Pakistan
Telephone Helpline
042-35403697 / 042-37429362 / 0345-4234835 / 0303-4848688
Email Administration
[email protected]
Working Hours
Mon – Sat: 11:00 AM – 8:00 PM (Emergency retinal/trauma care on call)